Customer Service

Shipping & Delivery: We currently deliver locally in the San Antonio, Texas metro area or nationwide via UPS. All UPS shipments will incur packaging and delivery charges based on weight and UPS published rates.
Privacy & Security: All information acquired via our website is protected via SSL security. Your email and contact information is not shared or sold to anyone outside Koch Ranches Inc. We may use your provided email address to send emails announcing specials or new products. You may opt out of those emails at any time.
Contact Us: Contact us with kudos or concerns by email: service@kochranches.net; Contact us by phone Monday - Friday: (210) 704-8212
Ordering: Please contact us for bulk orders or specialty items not listed on the website. Also, contact us for local, San Antonio delivery options.
Payment, Pricing & Promotions: Payment is currently via credit card only on the website. Our pricing is subject to change but orders once placed will not be affected by subsequent price changes. We often have featured items or sales on certain cuts of meat. Features and sales will be announced via email/newsletter. Special pricing will end at the close of the sale period.
Viewing Orders: Log in to your account and view your pending orders under "account."
Updating Account Information: Log in to your account and change your information as needed under "account."; .