Customer Service

Shipping & Delivery
Orders can be picked up at our San Antonio, Texas location or shipped via UPS, FedEx, or USPS. All shipments incur packaging and delivery charges based on weight and published rates. 
Privacy & Security
All information acquired via our website is protected via SSL security. Your email and contact information is not shared or sold to anyone outside Koch Ranches Inc. We may use your provided email address to send emails announcing specials or new products. You may opt out of those emails at any time. 
Contact Us
Contact us with kudos or concerns by email:  service@kochranches.net
Contact us by phone Monday - Friday:  (210) 858-9795
Please contact us for bulk orders or specialty items not listed on the website.
Payment, Pricing & Promotions
Payment is currently via credit card only on the website. Our pricing is subject to change but orders once placed will not be affected by subsequent price changes. We often have featured items or sales on certain cuts of meat. Features and sales will be announced via email/newsletter. Special pricing will end at the close of the sale period.
Viewing Orders
Log in to your account and view your pending orders under "account."
Updating Account Information
Log in to your account and change your information as needed under "account."
  Launched in 1999 by the Texas Department of Agriculture, GO TEXAN promotes the products, culture and communities that call Texas home. When you see the GO TEXAN logo, you’ve found Lone Star pride.
Find out more at www.gotexan.org